Conceptualizing the supplier switching process: an example from public procurement

Purpose This paper aims to develop a framework for switching service supplier in supply network. Design/methodology/approach The study builds on existing literature the field of purchasing and management, public procurement (PP) Industrial Marketing Purchasing approach, as well an illustrative example case, from PP context, switch delivery process. Findings During process, buyer must simultaneously manage ending relationship with incumbent beginning new supplier. Collaboration focal suppliers process standardized components prevents disruptions processes reduces impact wider Research limitations/implications conceptualization suggested this needs be further explored different empirical contexts assess its practical adequacy. Practical implications Practitioners responsible can use findings collaboration suppliers, both when it comes development Furthermore, authors highlight importance competencies exit plan conduct “beautiful exit.” Originality/value integrates initiation studies, models refined framework. Many PPs rely short-term relationships due legal obligation frequently invite tender, thus understanding is important private sector actors.